bijl Privacy Policy

This Privacy Policy ("Policy") describes how bijl ("bijl", "We", "Us", "Our") collects, processes, stores, and protects the personal data of individuals ("You", "Player", "User") who access or use the bijl online betting and casino platform at bijl.pro.

bijl is committed to protecting the privacy of all players, particularly those accessing the platform from Bangladesh. We process personal data in a lawful, fair, and transparent manner, collecting only what is genuinely necessary for the purposes described in this Policy.

This Policy should be read alongside the bijl Terms & Conditions and Responsible Gaming Policy, all of which together govern the overall relationship between you and bijl. By registering a bijl account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with any part of this Policy, you should not use the bijl platform. If you have questions at any time, please contact us at [email protected].

bijl collects the following categories of personal data from players. The data collected depends on how you interact with the platform and what services you use.

bijl does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data except where specifically required by responsible gaming obligations (for example, where a player discloses a gambling-related health concern when requesting self-exclusion).

bijl collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or submitting a complaint;
• Automated technologies: Data collected automatically when you visit bijl.pro, including IP addresses, browser identifiers, and session data through cookies and server logs — see Section 7 for full details on cookies;
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card networks (Visa, Mastercard) when you make a deposit or request a withdrawal;
• Identity verification services: Data returned by KYC and anti-fraud service providers when we verify the identity documents you submit;
• Game providers: Game session data (round IDs, bet amounts, outcomes, RTP logs) received from third-party game studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi for the purpose of maintaining accurate account records.

bijl uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, and securing your bijl account, including verifying your identity and age (21+) and managing your account preferences;
• Payment processing: Facilitating deposits and withdrawals in BDT via your chosen payment method, verifying transaction authenticity, and resolving payment disputes;
• Legal compliance: Meeting our obligations under applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and any lawful requests from regulatory or law enforcement authorities;
• Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct as defined in the bijl Terms & Conditions;
• Responsible gaming: Monitoring account activity to identify signs of problem gambling, applying player-requested restrictions (deposit limits, self-exclusion), and fulfilling our duty of care to players;
• Service improvement: Analysing aggregated usage data to improve platform performance, game selection, and user experience;
• Customer support: Responding to your queries, resolving complaints, and maintaining records of support interactions for quality assurance;
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have provided explicit consent. You may withdraw consent at any time by contacting [email protected].

bijl processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: Processing required to provide the services described in the bijl Terms & Conditions, including account registration, payment processing, and game access;
• Legal obligation: Processing required to comply with AML laws, KYC regulations, fraud reporting obligations, and any valid legal order from a competent authority;
• Legitimate interests: Processing undertaken for fraud prevention, platform security, responsible gaming monitoring, and improving our services, where these interests are not overridden by your privacy rights;
• Consent: Processing for direct marketing communications and the use of non-essential cookies, where your explicit opt-in consent has been obtained and can be withdrawn at any time.

bijl shares personal data with third parties only where necessary and only in the following circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive the minimum data necessary to process your financial transactions;
• Game providers: Licensed game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, and others) receive session identifiers and bet data necessary to deliver their games and maintain game integrity logs;
• Identity verification providers: KYC and AML compliance service providers receive identity document data strictly for the purpose of verifying your eligibility to use the platform;
• Legal and regulatory authorities: bijl will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law or a valid legal order. We will not notify you of such disclosure where doing so is prohibited by law;
• Business transfers: In the event of a merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity subject to the same privacy protections described in this Policy. You will be notified in advance where practically possible.

All third-party service providers engaged by bijl are contractually required to process personal data only for the specific purposes for which it was shared, to maintain appropriate security standards, and not to disclose it further without bijl's written authorisation.

bijl uses cookies and similar tracking technologies on the bijl.pro website. Cookies are small text files stored on your device that help the platform function correctly and enable us to understand how players interact with the site.

bijl uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing identifiers. They cannot be disabled without impairing platform functionality;
• Functional cookies: Remember your preferences such as language settings, last-used payment method, and display preferences to improve your experience across sessions;
• Analytics cookies: Collect anonymised usage data to help bijl understand which pages and features are most popular, identify technical issues, and improve the overall platform experience. These cookies are only set with your consent;
• Marketing cookies: Track whether you have viewed a particular promotion and assist in delivering relevant offers. These cookies are only activated where you have provided explicit consent.

You can manage your cookie preferences through your browser settings at any time. Disabling analytics or marketing cookies will not affect your ability to use the core bijl platform services.

bijl retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration of your account and for a minimum period of five (5) years following account closure, in compliance with AML record-keeping requirements;
• Transaction records: Financial transaction records are retained for a minimum of seven (7) years in accordance with financial record-keeping obligations;
• KYC documents: Identity verification documents are retained for five (5) years from the date of submission or account closure, whichever is later;
• Support communications: Live chat transcripts and email correspondence are retained for two (2) years from the date of the interaction, unless the communication relates to an ongoing dispute or formal complaint;
• Marketing data: Data held solely for marketing purposes is retained until you withdraw your consent or for a maximum of three (3) years from the date of last meaningful engagement, whichever comes first.

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.

bijl takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and bijl servers, ensuring that payment details, login credentials, and personal information cannot be intercepted in transit;
• Encryption at rest for sensitive data fields including financial account numbers and identity document details stored in bijl's database infrastructure;
• Access controls that restrict internal access to personal data to only those employees and contractors with a genuine operational need, enforced through role-based permissions and multi-factor authentication;
• Regular security audits and penetration testing conducted by independent security professionals to identify and remediate vulnerabilities;
• Incident response procedures to detect, contain, and notify affected players in the event of a confirmed data security breach within a reasonable timeframe.

As a bijl player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please submit a written request to [email protected] with your account details and a clear description of your request. bijl will respond within 30 days of receiving a valid request.

• Right of access: You may request a copy of the personal data bijl holds about you, including details of how it is used and with whom it has been shared;
• Right to rectification: You may request that inaccurate or incomplete personal data held by bijl be corrected without undue delay;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations;
• Right to restriction: You may request that bijl restrict the processing of your data in certain circumstances, for example while a dispute about accuracy is being resolved;
• Right to data portability: You may request a machine-readable copy of personal data you have provided to bijl for the purpose of transferring it to another service provider;
• Right to object: You may object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though bijl may demonstrate overriding grounds;
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

Please note that some rights are subject to exceptions. For example, bijl cannot erase financial transaction records that must be retained for AML compliance purposes even if you request erasure of your account.

If bijl becomes aware or reasonably suspects that a registered account belongs to a person under the age of 21, that account will be immediately suspended pending identity verification. If the account holder is confirmed to be underage, all associated personal data will be deleted from bijl's systems as soon as practically possible, consistent with any legal obligations to retain evidence of the underage access event for regulatory reporting purposes.

If you are a parent or guardian and believe that a person under your care has registered a bijl account, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

The bijl platform integrates with third-party game providers, payment processors, and technology vendors to deliver its full range of services. While bijl carefully selects its third-party partners and requires them to maintain appropriate data protection standards, bijl is not responsible for the independent privacy practices of those third parties.

Third-party game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may process game session data in accordance with their own privacy policies. Payment providers including bKash, Nagad, Rocket, and Visa process transaction data under their respective privacy frameworks. bijl encourages you to review the privacy policies of these providers where relevant to your use of their services.

bijl.pro does not contain links to external third-party websites. Any content or functionality hosted under the bijl.pro domain is subject to this Privacy Policy.

bijl may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes, we will notify registered players via the mobile number or email address associated with their account, or by publishing a prominent notice on bijl.pro, at least 7 days before the changes take effect.

The effective date at the top of this Policy indicates when the current version was last updated. Your continued use of the bijl platform after the effective date of any updated Privacy Policy constitutes acceptance of the revised terms. If you do not accept the amended Policy, you should stop using the platform and may request account closure in accordance with the bijl Terms & Conditions.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or would like to raise a privacy-related complaint, please contact the bijl data team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: Include "Privacy Request" or "Data Complaint" in your subject line to ensure your message is routed to the correct team
• Response time: bijl aims to acknowledge all privacy-related enquiries within 3 business days and provide a full response within 30 calendar days (Bangladesh Standard Time, UTC+6)

If you are not satisfied with bijl's response to a privacy complaint, you have the right to escalate your concern to the relevant data protection authority or seek legal redress through the applicable court system in Bangladesh.